Order terms and delivery
Terms of delivery
Terms of Delivery
Payment service provider
Paytrail Oyj, business ID: 2122839-7
Complaints and returns of a defective wine product
Comments about faulty products must be made in writing. The note must state the nature of the error. Product liability for defects is limited to defects that the product must have already had at the time of purchase (such as a cap defect). There is no right of return or refund for products, the creation of which could have been affected by, for example, the unfavorable storage conditions of the wine (such as oxidation or variation in sensory quality).
Returns of consumer purchases
The consumer has the right to cancel the transaction within 14 days. In the case of cancellations, we apply the instructions of the Finnish Competition and Consumer Authority. Read more here .
For returns, the consumer must contact firstname.lastname@example.org. Title the message with the word "Online shopping return". In cases of returns, the refund is made to the payment method used in the order.
Social security number 1843197-6 1843197-6
Lönnrotinkatu 7, 00120 Helsinki